Call Center

Permits and Customer Service

The quickest way to get answers to your questions about your application or permit is to contact Permits & Customer service at (718) 433-3100, Monday to Friday, from 8:00AM to 5:00PM.


Contact 311

311 service is available by calling 311 from within the City or 212-NEW-YORK outside the five boroughs. 311 TTY service is available by dialing 212-504-4115. You may also text the 311 service at 311-692.


Contact DOT Online

If you have any questions on the status of your permit, and you are unable to reach us by phone, you may use our online form to communicate with us:

Online Instructions:

  1. Scroll down to the online form to narrow down the type of issue you desire to contact us about.
  2. On the “What’s the general topic” drop down window, Choose “Permits, Licenses or registrations”
  3. On the “What kind of place” drop down window, Choose “Citywide Concern”.
  4. Describe your concern with as much details as possible in the description box.