Permits and Customer Service
The Permits and Customer Service office is not open to visitors.
Our customer service representatives provide support Monday through Friday from 9 am to 5 pm. Please call 718-433-3100 to speak with a representative. Calls received after 4 pm are transferred to 311 for callers to leave a message. Our customer service representatives will respond to these messages on the next business day.
Contact 311
311 service is available by calling 311 from within the City or 212-NEW-YORK outside the five boroughs. 311 TTY service is available by dialing 212-504-4115. You may also text the 311 service at 311-692.
Contact DOT Online
If you have any questions on the status of your permit, and you are unable to reach us by phone, you may use our online form to communicate with us:
https://www1.nyc.gov/html/dot/html/contact/contact.shtml
Online Instructions:
- Scroll down to the online form to narrow down the type of issue you desire to contact us about.
- On the “What’s the general topic” drop down window, Choose “Permits, Licenses or registrations”
- On the “What kind of place” drop down window, Choose “Citywide Concern”.
- Describe your concern with as much details as possible in the description box.